Privacy Policy

NEW MCLEANS TAXIS LTD
Last Updated: February 2026

1. Introduction

NEW MCLEANS TAXIS LTD (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, mobile app, or taxi services.

This policy applies to all services provided via:
Website: https://mcleanstaxis.co.uk/
Telephone bookings and recorded calls
Mobile app bookings
Account and contract transport services

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Company Details (Data Controller)

Company Name: NEW MCLEANS TAXIS LTD
Registered Address: 21 North Strand Street, Stranraer, United Kingdom, DG9 7LD
Email: management@mcleanstaxis.co.uk
Phone: 01776 703343

NEW MCLEANS TAXIS LTD is the Data Controller responsible for your personal data.

3. Information We Collect

We may collect and process the following types of personal data:

3.1 Booking Information

Name
Phone number
Email address
Pickup and drop-off addresses
Journey details and notes

3.2 Payment Information

Payment details (processed securely via Stripe)
Transaction records
Billing and invoice details

We do not store full card details on our systems.

3.3 Account Customers & Business Clients

Company name
Contact details
Booking history
Invoice and billing information

3.4 Call Recordings

All incoming and outgoing calls may be recorded for:

Quality monitoring
Training purposes
Dispute resolution
Service improvement

3.5 App & Website Usage Data

IP address
Device information
Browser type
Cookies and analytics data
Booking behaviour and usage logs

3.6 Dispatch & Location Data

We use GPS tracking and dispatch systems to:

Allocate drivers
Monitor journeys
Ensure passenger and driver safety

4. How We Use Your Information

We use your personal data to:

Process and manage taxi bookings
Provide transport services
Process payments
Communicate about bookings
Improve our services
Handle complaints and disputes
Prevent fraud and misuse
Meet legal and regulatory obligations

5. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contractual necessity (to provide your taxi service)
Legitimate interests (service improvement & safety)
Legal obligation (licensing and regulatory requirements)
Consent (where applicable, e.g. marketing)

6. Third-Party Services & Data Sharing

We may securely share your data with trusted third parties including:

iCabbi Dispatch System

We use iCabbi (https://icabbi.com/) for booking, dispatch, tracking, and journey management.

Payment Processors

We use Stripe to securely process card payments.

Drivers and Fleet Partners

Your booking details (name, pickup, drop-off, contact number) are shared with the assigned driver solely to complete your journey.

Regulatory Authorities

Where required by law, licensing authorities or law enforcement.

We never sell your personal data to third parties.

7. Data Storage & Security

We implement appropriate technical and organisational security measures to protect your data, including:

Secure encrypted systems
Access controls
Secure cloud-based dispatch software
PCI-compliant payment processing

Your data is stored securely and only accessed by authorised staff.

8. Data Retention

We retain personal data only for as long as necessary, including:

Booking records: up to 6 years (for legal/accounting purposes)
Call recordings: retained for quality and dispute handling
Account and invoice data: in line with HMRC requirements

After this period, data is securely deleted or anonymised.

9. Cookies & Website Tracking

Our website uses cookies to:

Improve website functionality
Analyse traffic and usage
Enhance user experience

You can manage or disable cookies through your browser settings.

10. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion (where applicable)
Restrict processing
Object to processing
Data portability
Withdraw consent (where applicable)

To exercise your rights, contact:
Email: management@mcleanstaxis.co.uk
Phone: 01776 703343

11. Marketing Communications

We may contact you regarding bookings, service updates, or account-related information.
We will only send marketing communications where you have given consent or where legally permitted.
You can opt out at any time.

12. Children’s Privacy

Our services are not intended for children under 16 without parental supervision. We do not knowingly collect data from minors.

13. Complaints

If you are unhappy with how we handle your data, you can contact us directly.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
https://www.ico.org.uk

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or technological changes.
The latest version will always be available on our website:
https://mcleanstaxis.co.uk/

15. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

NEW MCLEANS TAXIS LTD
21 North Strand Street
Stranraer, DG9 7LD
Email: management@mcleanstaxis.co.uk
Phone: 01776 703343